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Protecting Your Information with PiCaribe

-   Privacy & Cookies  -

Privacy

At PiCaribe, we value your privacy and treat all personal information with the highest level of confidentiality. We only use your data to process orders efficiently. In some cases, we may share your data with third-party providers, but we will never sell your personal information. We only make it available to those involved in processing your orders.

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We use the following data for the purposes stated in this privacy statement:

  • Name and address details

  • Phone number

  • Billing address

  • E-mail address

  • Payment details

  • Sex

  • Date of birth

  • IP address

  • Order history

Order processing
To process the order correctly, we use your name and address details.

Payment transactions
In order to process payment for the order correctly, we use your payment details.

Communication
We use your e-mail address to facilitate communication regarding your order and/or other questions.

Legal obligation

To comply with our legal obligation, we store your order history including payment details within the statutory period

Reviews

We appreciate it when our customers take the time to review a product they have purchased. This helps not only us improve our services, but also other customers in making an informed purchasing decision. To post a review, we kindly ask for your name and email address. Please note that your email address will remain confidential and will not be visible to other users. Only your chosen name will be displayed alongside your review.

PiCaribe account

You have the option to create a customer account with us. This account will give you access to a management environment where you can set, enter, and change data on your own. If you ever want to delete your account and personal data from our records, you can simply email us using the contact form.

Contact

We provide customers with the option to ask questions through the contact form available on our online store. To adequately respond to your query, we require your name and email address, and nothing more. Before submitting your question, you must consent to the sharing of this information. Please note that the data you provide will be stored for as long as necessary to ensure that we fully answer and process your question.

Disclosure to third parties

To execute your orders, we may need to share your data with third-party companies. These companies are only involved in fulfilling your agreement or order and are not authorized to use your data for any other purposes. We have ensured the secure processing of your data by establishing a processing agreement between PiCaribe and our partners.

Google Analytics

We use Google Analytics to analyze the performance of our website and track how visitors use our website. We have a processor agreement with Google, we anonymize your IP address by masking the last octet of the IP address, we have disabled 'data sharing' and we do not use other Google services in combination with the Google Analytics cookies.

Retention periods

The personal data described above will be retained for as long as necessary to process your order(s), including warranty unless there is a legal obligation that requires longer retention (such as the tax retention obligation).

Third party websites

While we strive to ensure that all third parties we engage with handle your personal data in a safe and reliable manner, we cannot provide a complete guarantee. Therefore, if you want to ensure complete privacy protection when using third-party websites, we strongly advise you to read their privacy statements carefully before sharing any personal information with them. Please note that we do not endorse or have control over any third-party websites, and we are not responsible for their privacy practices or policies.

Changes to this privacy statement

We recommend checking this privacy statement periodically for any updates or changes.

Inspecting and changing your data

For inquiries about our privacy policy or to access your personal data, please contact us using the provided form. You can request to view, modify, or delete your personal information.

Dutch Data Protection Authority

We would be more than glad to assist you in case you have any grievances regarding the handling of your personal information. As per the privacy laws, you have the right to lodge a complaint with the Dutch Data Protection Authority against such instances of personal data processing. For this, you can get in touch with the Dutch Data Protection Authority directly.

PiCaribe does not sell your data

PiCaribe is committed to protecting your privacy and will not sell your personal information to any third parties. Your information will only be shared with third parties who are involved in processing your order, such as shipping and payment providers. All our employees and third-party service providers are required to maintain the confidentiality and security of your data at all times. Rest assured that your data will never be published anywhere.

Cookies

Cookies are small text files that are stored on your computer by your browser. Picaribe.nl collects various types of cookies and we explain which and why below.

Functional cookies or necessary cookies

Functional cookies guarantee the correct functioning of our online store, enabling you to add products to your cart and pay for your order. For example:

  • Remembering and saving the items you add to your wishlist list

  • Notifying you of an uncompleted order so that you do not lose the items in the shopping cart

  • Saved browser settings so that you can optimally view our online store on your screen

  • The ability to save your login details so that you do not have to re-enter them every time

  • The ability to respond to messages in our online store

  • An even load on the website so that it is easily accessible and continues to work optimally

  • Detecting possible abuse or possible problems in our online store, for example by registering consecutive failed login attempts.

Analytical cookies

Third-party analytical cookies help us collect statistics on our webshop usage, which helps us make continuous improvements for our visitors. For example:

  • The IP address that is anonymized

  • Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use

  • From which page you came to the online store

  • When and for how long you visit or use the online store

  • Whether you use functionalities of the online store. For example, creating a wish list, placing an order or viewing previous purchases

  • Which pages you visit in our online store.

Marketing cookies

We use marketing cookies on our online store, and third-party websites can also use them. These cookies collect information about your online browsing, searching, and purchasing behavior, which we combine to provide you with the most relevant offers. Additionally, we use these cookies to track which ads you have seen. For example:

  • In order to embed videos from social media, it is necessary to accept Marketing cookies. Consider Facebook and YouTube, which place cookies when you watch the video.

  • Facebook can use a tracking pixel to see which processes you go through in the webshop. This way we can show you relevant advertisements on Facebook. Without these cookies you will miss out on personal offers.

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For marketing cookies placed by third-party entities, please refer to their respective websites' privacy and cookie statements, which are subject to change. We recommend checking these statements regularly.

How can I remove Cookies?

Please take note that you can choose to either accept or refuse cookies or receive a notification when a cookie is placed. To do this, you will need to adjust the settings in your browser. It's worth noting that every browser differs, so we recommend that you refer to the "help" menu of your browser to set your cookie preferences. However, if you refuse cookies, we cannot guarantee that the website will function properly. Please note that refusing cookies does not mean that advertisements will no longer be displayed. In case you have previously given permission to place cookies, you can withdraw this permission at any time by sending an email to info@picaribe.nl.

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More information about withdrawing or adjusting your consent, activation, deactivation and deletion of cookies can be found in the help functionality of your web browser. You will find an explanation from the supplier for the most commonly used browsers on the pages below:

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If you have any queries regarding our Privacy Policy, please do not hesitate to contact us. Our customer service team will assist you in case you need any information about your data or wish to make changes to it. If there are any changes made to our Privacy Policy, you will always be able to find the most recent and up-to-date information on this page.

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